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Frequently Asked Questions
In this section, we provide answers to frequently asked questions. If you have any questions not covered here, please feel free to contact us.
Restaurant
General
Inquiries
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Accommodations
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Q
What is the check-in time and the check-out time?
A
The check-in time is 14:00 and the check-out time is 11:00.
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Q
Can the hotel store my luggage before check-in or after check-out?
A
Yes, we can. However, please be informed that we cannot accept any valuables.
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Q
What room types does the hotel have?
A
We have 4 main room types. All rooms are non-smoking.
・Standard Twin Room
・Deluxe Twin Room
・Executive Double Room
・Queen Double Room
*For more details on each room type, please click here. -
Q
Can I deliver my luggage to the hotel before check-in?
A
Yes, but we only accept deliveries that have already been paid by the guest prior to delivery. If the delivery arrives without being paid, we will not accept the luggage.
Please send the luggage to the following address:
Bellevue Garden Hotel Kansai International Airport
3-3-34 Ichiba-Nishi, Izumisano City, Osaka 598-0006, Japan
TEL: +81 72-469-1112
*Under sender name, please write the full name of the staying guest and the staying date.
*Please be informed that we do not accept perishables, fragile items and valuables. -
Q
What are the amenities in the guest room?
A
We have nightwear, bath towel, face towel, bath mat, shampoo, conditioner, body soap, toothbrush, toothpaste, razor, hairbrush, disposable slippers and mineral water(1 complimentary bottle per paying guest) in the rooms.
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Q
Does the hotel have a common bath or sauna?
A
We do not have a common bath or sauna.
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Q
Does the hotel have an ice machine?
A
We can provide ice at the front desk.
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Q
Can my child share the bed with me?
A
Yes, one child aged 12 years old or under can share the bed with one paying adult for free. If your child sleeps separately on another bed, you will need to pay an additional charge equivalent to that of a paying adult.
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Q
Does the hotel have amenities for children?
A
Yes, amenities for children are nightwear and the children amenity set consisting of toothbrush, toothpaste and disposable slippers.
*We have limited sizes for nightwear. -
Q
Does the hotel provide baby cots?
A
Yes, we have baby cots available.
*Please request in advance as we have limited availability. For safety reasons, we only provide them to infants under one year old. -
Q
Is there a cancellation charge?
A
The cancellation charges are as follows:
Day Before Check-In: 20% of Room Rate
Day of Check-In: 80% of Room Rate
No-Show: 100% of Room Rate
*If you would like to cancel, please contact us. -
Q
Can I stay with my pet?
A
We do not allow pets in the hotel.
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Q
Can I use my credit card or electronic money for payments?
A
Yes, we accept payments by credit card, electronic money and QR payments such as QUICpay, prepaid transportation IC cards(SUICA, ICOCA and others), paypay, d payment, au pay and others.
*We may not be able to accept some forms of payment. For details, please refer to our section on "Acceptable Forms of Payment". -
Q
What does the hotel serve for breakfast?
A
We serve international breakfast buffet in our banquet room on the second floor. For details, please click here.
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Q
Does the hotel have a food allergy policy for breakfast?
A
Yes, we label 7 specific food allergens and walnut based on the food labelling act. Please be informed that we use the same kitchen utensils for all breakfast items and there is the possibility of mixing-in of food allergens.
*Our food allergen labeling is based on the raw ingredients of the food and food labels from suppliers. We may not serve breakfast if we find that we are unable to ensure the food safety for guests. -
Q
Does the hotel have a parking lot？
A
Yes, we have parking spaces limited to standard cars. Trucks are not allowed.
Guests are allowed to park for one week for free. Guest can park one week before check-in or after check-in. This service is available except for certain reservation plans and periods. -
Q
Does the hotel offer delivery service？
A
Yes, as we only do delivery once a day, please confirm the collection time with the front desk.
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Q
Does the hotel offer laundry service？
A
Yes, we offer laundry service for a fee. The laundry return time depends on when your clothes are sent out. Please ask our front desk for details.
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Q
Does the hotel have coin laundry?
A
We do not have coin laundry. There are several coin laundry stores nearby. Please ask the front desk for details about their location and operating hours.
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Q
Can a person under 18 years old stay at the hotel?
A
Yes, the guest can do so. However, if the guest or guests staying are all under 18 years old, we require a parental consent form.
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Q
Does the hotel have smoking rooms?
A
We do not have smoking guest rooms. Smoking is not allowed in all areas of the hotel except the smoking space. E-cigarettes are also not allowed.
If you are found smoking in the hotel other than the smoking space, we will charge a cleaning fee.
If you are found to have smoked in the guest room or cigarette butts are found in the room after check-out, we will charge a cleaning fee of 100,000 yen. -
Q
Does the hotel have internet connection?
A
Yes, there is internet connection in the lobby and all guest rooms.
*There are wired LAN and wireless Wi-Fi internet connections in the guest rooms.
*There is only wireless Wi-Fi internet connection in the lobby. -
Q
Are there additional charges for early check-in or late check-out?
A
Yes, the additional charges are as follows:
Late Check-Out Charges
11:00-14:00 30% of Room Rate
14:00-17:00 50% of Room Rate
After 17:00 100% of Room Rate
*Depending on room availability, we may not be able to extend your check-out time.
Early Check-In Charges
Before 10:00 100% of Room Rate
10:00-12:00 50% of Room Rate
12:00-14:00 30% of Room Rate
*Depending on room availability, we may not be able to provide early check-in. -
Q
Is there a safe deposit locker?
A
Yes, there is a safe deposit locker next to the front desk on the first floor. *Please be advised that if you lose your passcode, we will require ID verification to unlock the safe. Please handle your passcode with care.
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Q
How long does the hotel keep lost and found items? Can you deliver the items?
A
We keep lost and found items for seven days. If you have left any belongings at our hotel, you may come to the hotel and pick it up or we can deliver it with the delivery fee paid by you.
*Please be informed that we discard any food and drink items with expiry dates and do not store them. -
Q
Does the hotel offer currency exchange services?
A
Yes, we do offer currency exchange services. Please be informed that we only accept paper notes and not coins.
We handle the following foreign currencies:
US Dollar
Australian Dollar
Euro
RMB(Chinese Yuan)
*Rates and fees are calculated at 11 am each day. During weekends and public holidays, rates from the preceding day will be applied. -
Q
Does the hotel have room service?
A
Yes, we provide room service. Please feel free to ask our restaurant and front desk staff.
*Room service hours follow the operating hours of our restaurant "Izumi". -
Q
What is the breakfast rate for a child?
A
The breakfast rate for a child is as follows:
13 Years Old and Above: Same as an Adult
6 Years Old to 12 Years Old: Half of the Adult Rate
5 Years Old and Under: Complimentary(Applicable Only if There Is an Accompanying Paying Adult)
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Restaurant
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Q
Does the restaurant require a reservation?
A
We do not require a reservation. However, we recommend making a reservation as we may be fully booked on some days.
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Q
Does the restaurant have private rooms?
A
Yes, we have private rooms, but as the number of rooms are limited, we recommend that you make a reservation.
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Q
Can I bring children to the restaurant?
A
Yes, our restaurant is children friendly.
We also offer a meal set specially made for children. -
Q
Can I use a credit card or electronic money for payments?
A
Yes, we accept payments by credit card, electronic money and QR payments such as QUICpay, prepaid transportation IC cards(SUICA, ICOCA and others), paypay, d payment, au pay and others.
*We may not be able to accept some forms of payment. For details, please refer to our section on "Acceptable Forms of Payment". -
Q
Can the restaurant prepare something special for a surprise or anniversary?
A
Yes, we can prepare a special handmade cake for a celebratory event.
*Please reserve the cake three days in advance. -
Q
What is the restaurant's cancellation policy?
A
For table reservations, there is no cancellation fee.
For course reservations, please cancel your reservation by 18:00 on the day before the reservation. If you cancel on the day of the reservation, you will be charged 40% of the course price. If it is a no-show, you will be charged 100% of the course price. -
Q
Does the restaurant have a parking lot？
A
Yes, there is a parking lot at the hotel for restaurant guests.
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Q
Does the restaurant have a food allergy policy?
A
Yes, please ask for details when you make your reservation or when you arrive at the restaurant.
*We label 7 specific food allergens and walnut based on the food labelling act. Please be informed that we use the same kitchen utensils for all items and there is the possibility of mixing-in of food allergens.
*Our food allergen labeling is based on the raw ingredients of the food and food labels from suppliers. We may not serve meals if we find that we are unable to ensure the food safety for guests. -
Q
What are the restaurant operating hours?
A
Please click here for more details.
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General
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Q
Is there transportation between the hotel and Kansai International Airport?
A
Yes. We provide a complimentary scheduled bus service between our hotel and Kansai International Airport for all staying hotel guests.
Reservations are required for taking the bus from the hotel to Kansai International Airport. Our bus schedule is as follows:
・From Kansai International Airport to Hotel(No reservation is required.)
Pickup Location: Bus Stop S-12 of Group Bus Stop South Area(Left side of Gate H on the first floor of Terminal One)
Departs 10:05 Arrives 10:20
Departs 18:30 Arrives 18:45
Departs 19:30 Arrives 19:45
Departs 20:30 Arrives 20:45
Departs 21:30 Arrives 21:45
Departs 22:30 Arrives 22:45(Last Bus to Hotel)
・From Hotel to Terminal 1 of Kansai International Airport(Reservation is required.)
Dropoff Location: Departure Lobby Bus Stop on 4th Floor of Terminal 1
Departs 5:30 Arrives 5:55(Via Terminal 2; Bus arrives at Terminal 2 at around 5:45)
Departs 6:30 Arrives 6:45
Departs 7:30 Arrives 7:45
Departs 8:30 Arrives 8:45
Departs 9:30 Arrives 9:45
Departs 11:00 Arrives 11:15
(The bus that departs at 11:00 will go via Rinku Premium Outlet Mall to Terminal 1 if there are reservations to go to the mall. In that case, the bus will arrive at Terminal 1 at 11:25.)
Departs 18:00 Arrives 18:15
*All buses leave precisely on time, so please prepare to board the bus five minutes before the departure time.
*Bus service may be interrupted due to traffic conditions and bad weather. Please ask the front desk staff for more details on any interruptions. -
Q
Does the hotel provide wheelchairs?
A
Yes, we provide wheelchairs. Due to limited availability, please request it in advance.
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Q
Do you allow assistance/service dogs in the hotel?
A
Yes, we allow assistance/service dogs in the guest room. Please be informed that we may request to see documents for verifcation.
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Q
Do you have a wheelchair-accessible restroom?
A
There is a wheelchair-accessible restroom on the first floor of the hotel.
For the convenience of our guests, we also have connecting rooms and a barrier-free room. -
Q
Are there parking spaces for motorcycles and bicycles?
A
Yes, the hotel has parking spaces.
